Sales is the lifeblood of business do you have the right BPO call center
#sales
About Me
My Background
Boost Your Customer Acquisition, Revenue, and Lifetime Value with Proven Strategies. Learn from Michael, a seasoned BPO call center expert with extensive experience working with the world's leading brands to optimize their customer journeys. Discover actionable insights to lower cost per acquisition (CPA), increase revenue per transaction (RPT), and extend the lifetime value (LTV) of each customer. Michael's call center sales expertise is further validated by his role as a Founding Member of the Salesforce.com CMO Advisory Board and a current member of the Frost & Sullivan Executive MindXchange Advisory Board. Additionally, his practical experience at industry giants like VXI Global Solutions and Teleperformance provides a unique perspective on real-world customer service and call center telesales
Building the right sales culture
Creating the right culture is essential to any company’s BPO call center success. The key pillars of a successful call center telesales sales culture include a clearly articulated mission and revenue goals, the use of science-based methods, organizational trust, and ongoing sales coaching for call center sales.
Sales and Data
Interaction analytics provide flexible attribution across media channels, helping brands understand which digital media are driving phone calls. PPC marketers, in particular, have adopted call analytics to connect callers to specific campaigns and keywords and track keywords to conversion events.
“Your attitude, not your aptitude, will determine your altitude.”
Zig Ziglar
