This podcast dives deep into the art and science of upselling and cross-selling, revealing proven strategies and practical campaigns that will not only boost your average order value but also cultivate fierce customer loyalty. Tune in to discover how to transform every transaction into an opportunity for growth and lasting success!
What if I told you that your contact center could become your biggest sales channel? In this episode, we're unlocking the power of chat sales and showing you how one major consumer electronics brand went from a 5% to a nearly 27% conversion rate by rethinking how they engage with consumers online.
Unlock the secrets to lasting customer relationships! This episode dives into successful win-back and retention strategies for companies leveraging outsourcing. Learn how to re-engage, delight, and keep your customers coming back for more.
Michael highlights VXI's success in winning three Stevie awards for retention, win-back, upsell, and cross-sell. Michael stresses the significance of the human touch in customer interactions, leveraging AI for training and recruitment, and the importance of blending sales and service roles. He argues that companies should focus on driving revenue per interaction and maintaining customer loyalty through personalized service.
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